Legal / draft
Refund & Cancellation Policy
Draft for legal review. Confirm the service-by-service guarantee, statutory consumer position, tax handling and final support contact before live sales.
Before processing starts
Contact support immediately with your order ID if you entered the wrong target or no longer want the order. If processing has not started and cancellation is legally or operationally available, we will cancel the order and return the eligible amount through the original payment method.
After processing starts
Promotional delivery may begin quickly and may not be cancellable once processing has started, subject to mandatory consumer rights. If the service is partially delivered, unavailable or cannot reasonably be completed, we may provide a proportionate refund for the undelivered part, cancel the order, or offer an equivalent option with your agreement.
Customer-provided errors
A wrong, private, deleted or inaccessible target, changing the username or target during delivery, overlapping orders, or using a target you are not authorised to manage can prevent delivery. Where the issue is caused by the customer after processing begins, a refund or refill may not be available unless required by law or the product description says otherwise.
Refills and retention
A refill or retention guarantee exists only where the catalog product explicitly includes it. The product description controls the eligibility period, target conditions and evidence required. A refill is a service remedy and does not automatically replace a statutory refund right.
How refunds are paid
Approved refunds are sent through the original payment processor and, where possible, the original payment method. The time for funds to appear can depend on Stripe, the card issuer or local payment method. Refunds use the currency and amount recorded in the order snapshot; any tax adjustment follows the applicable tax treatment.
Requesting help
Send the order ID, target, issue description and relevant evidence to [SUPPORT / LEGAL CONTACT EMAIL]. We will review the order timeline, service description, payment event and any delivery evidence. This process does not remove your right to raise a statutory complaint or use a lawful payment dispute route.